SMS Terms
How Value Drive Rentals collects consent to text you, what we send, and how to stop at any time.
Who sends these messages
Text messages are sent by Madden Capital LLC, doing business as Value Drive Rentals, a vehicle rental business in Pittsburgh, Pennsylvania, and by service providers acting on our behalf. Value Drive Rentals is a trade name of Madden Capital LLC and is not a separate legal entity.
How we get your consent
We text only our own rental customers. We do not buy, rent, or otherwise obtain phone numbers from third parties, and we never message anyone who has not rented a vehicle from us.
Consent is collected in writing, on a signed rental agreement, before you take possession of a vehicle. Every renter signs the Value Drive Rentals Master Vehicle Rental / Lease Agreement — on paper in person at our Pittsburgh location, or electronically before pickup. Section 12.5 of that agreement is headed Text Message (SMS) Consent and carries its own separate checkbox, distinct from your signature on the agreement as a whole.
Agreeing to receive text messages is not a condition of renting or leasing a vehicle from us. Declining has no effect on your price, your availability, or any other term of your rental.
A signed copy of the agreement, including your consent selection, is retained for every rental.
What we send
Messages sent under this program relate to your rental and your account. Specifically:
- Reservation and booking confirmations
- Vehicle pickup and return coordination
- Payment, billing and deposit notices
- Safety and maintenance alerts
- Toll, parking and traffic violation notices
- Other account-related matters described in your rental agreement
We do not send promotional or marketing text messages under this program.
Message frequency and cost
Message frequency varies by transaction — typically between two and six messages per rental, depending on the length of your rental and whether tolls, violations or maintenance issues arise.
Message and data rates may apply. Charges depend on your mobile plan and are billed by your carrier, not by us. Mobile carriers are not liable for delayed or undelivered messages.
Text messages should not be relied on as your only method of contacting us in an emergency, and opting out may limit our ability to send you time-sensitive operational notices.
How to stop messages, and how to get help
- To opt out
- Reply STOP to any message from us. We will send one confirmation that you have been unsubscribed, and then stop. You may also reply CANCEL, QUIT, END, UNSUBSCRIBE, OPTOUT, STOPALL or REVOKE.
- To get help
- Reply HELP or INFO to any message, email info@valuedriverentals.com, or call us using the number on your rental agreement.
- To resume
- Reply START, YES or UNSTOP to begin receiving messages again.
- Carriers
- Supported on major US carriers. Carrier support is not guaranteed on all networks and carriers are not liable for delayed or undelivered messages.
Your number and your privacy
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as our messaging provider and customer service tools, is permitted solely to operate this program.
Text messaging originator opt-in data and consent are never shared with any third party for any other purpose.
See our full Privacy Policy for how we handle the rest of your information.
Changes and contact
We may update these SMS terms as our program changes. The effective date at the top of this page reflects the most recent revision.
Questions about this program can be sent to info@valuedriverentals.com, or by post to 2601 Sawmill Run Blvd, Pittsburgh, PA 15227.